To return a KiiWii clothing and promotions Ltd product: You must request this by email ( or phone       (01440 730330) to obtain authorisation before making a return. Please be sure to let us know in your email or phone call your KiiWii order number, what you would like to return and why you want to return it. We will give instructions on how to label the return once authorisation has been given.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. All items being returned or swapped must be in original condition with any labels and tags remaining. We are not authorised to refund or swap any items that have been worn or washed.

What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 30 days of receipt of purchase.

Returns for exchange: must be made within 30 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact our Sales Team. Please indicate if you want a replacement or a refund.



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